With our 24 hour cancellation policy, missed appointments will incur a charge of 100% of the
service price to the credit card on file. Gift Certificates cannot be used for cancellations (if you need to cancel an appointment and we are closed, please leave us a voicemail at least 24 hours in advance).

• Credit/Debit card transactions will incur a 3% transaction fee. If you would like to pay with Cash, no fee will be added.

• A 25% gratuity will be added to all packages at checkout. If you would let like to change that amount please let the front desk know.

• We ask that clients please arrive at least 5-10 minutes prior to their time of service so that you can begin to let go of the world outside before your service begins.

• A Credit or Debit card will be obtained at time of booking to secure the appointment. Gift Cards cannot be used to reserve appointments. 

• We accept all major credit cards, cash, flex spending & health savings cards, Spa Finder Cards, Spa Week & Wellness Cards, and Care Credit.

• If you are late to your appointment we can only provide you with the time left in your scheduled service as we do have other clients scheduled directly after you.

• Deposits are only refundable if given 72 hours notice of cancellation OR they can be transferred to another date.​

• Arrivals more than 20 minutes late cannot be accommodated and 100% of the service will be charged. 

• It is best not to eat heavily or drink large amounts of alcohol directly before receiving spa services.

• A quiet space is maintained within the spa.  Please remember to silence your mobile phone as well as utilize a "spa voice".  This helps us maintain a relaxing, renewing environment within the spa.

• Appointments booked 30+ days in advance will require a 50% Deposit, however, ALL Group bookings of 3+ will require a 50% Deposit for any date booked. You are allowed to transfer your deposit to another date as long as it is within the  same year and we are given 72 hours notice.

• A 25% gratuity is included with all spa packages. 

• Street parking is available in the areas immediately surrounding the spa. There are parking garages just one block away on Drayton Street as well as on Whitaker Street.

• Discounts do not apply to pre-discounted packages and specials.​​